SHIPPING POLICY

Unhinged Diecast is currently only accepting orders within the continental US, Canada, Australia, Germany, Japan, Spain, Sweden and UK. All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Preorders and ETA

“ETA”s are not GUARANTEED and set by the manufacturer and can and will change at
any time without notice by the manufacturer.

Shipping was charged at the time of purchase per "PREORDER" item, as in most cases items will not arrive at the same time and will ship separately. In the case they do arrive at the same time we will credit you the difference via store credit or refund.

When buying multiple items at the same time including “In Stock” & "Pre-Order" item(s), shipping will continue to be charged as a whole for "In Stock" item(s) to save on shipping cost when ordering both “In Stock” and “Preorder” items together.

All sales are final on “Preorder” items.

Refunds will only be made if an item's allocation is not met by the
manufacturer.

Shipping rates and delivery estimates

Unhinged Diecast ships to addresses within the US and Canada.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. If email is provided.

Customs, Duties, and Taxes.

Unhinged Diecast is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Unhinged Diecast is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

International orders are non refundable and all sales are final. By placing an order on our website all International customers agree to these terms. We currently only ship outside the continental US to Canada.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Unhinged Diecast will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

Unhinged Diecast is NOT responsible/Liable for Lost packages. You will have to make your own claim.